Last updated: December 2025
1. Scope of Services
Tripins provides assistance services including travel, medical, emergency, and concierge support. Services are subject to availability, geographic limitations, and applicable terms of coverage.
2. No Medical Advice Disclaimer
Tripins does not provide medical diagnosis or treatment. Any medical information provided is for coordination purposes only. Medical decisions remain the responsibility of licensed medical professionals.
3. User Responsibilities
You agree to:
- Provide accurate and complete information
- Use services only for lawful purposes
- Follow instructions provided during assistance coordination
Providing false or misleading information may result in service limitations or termination.
4. Service Limitations
Assistance services:
- Are subject to local laws and regulations
- May be limited by force majeure events (natural disasters, strikes, government actions)
- Do not guarantee outcomes, medical results, or availability of specific providers
5. Third-Party Providers
Tripins coordinates services with third-party providers (medical facilities, transport, insurers). Tripins is not responsible for the acts or omissions of third parties.
6. Intellectual Property
All website content, trademarks, and materials are owned by or licensed to Tripins. Unauthorized use is prohibited.
7. Limitation of Liability
To the maximum extent permitted by law, Tripins shall not be liable for:
- Indirect or consequential damages
- Delays caused by third parties or force majeure
- Outcomes of medical treatment or external services
8. Termination of Services
Tripins reserves the right to suspend or terminate services if:
- Terms are violated
- Information provided is inaccurate
- Use is unlawful or abusive
9. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Indonesia, unless otherwise required by mandatory local regulations.
10. Amendments
Tripins may amend these Terms & Conditions at any time. Continued use constitutes acceptance of the revised terms.
11. Contact Information
Tripins Global Indonesia